Shipping policy
Last updated: 23 August 2026
Where we ship
We ship within the United States only. Every order is picked, packed and dispatched from an American fulfillment center.
Shipping rates
- Free standard shipping on every order. This applies to one-time purchases and to every subscription order, with no minimum order value.
Express shipping is available at checkout for $9.97. Your shipping charge is shown at checkout before you pay.
Shipping charges are not refunded when you keep the order. If we sent you something damaged, defective or wrong, we cover shipping both ways — see our Refund Policy.
Processing
We dispatch orders within 2 business days. Most orders leave our fulfillment center within 24 hours.
Business days are Monday to Friday, excluding US public holidays. An order placed at a weekend or on a holiday starts counting from the next business day. An order placed late in the day starts counting from the following business day.
You receive an order confirmation when you buy, and a second email with tracking as soon as your parcel leaves us.
Delivery times
Standard delivery usually takes 3 to 7 business days after dispatch, depending on where you are.
These are carrier estimates, not guarantees. In exceptional cases — severe weather, carrier network backlogs, remote destinations, or peak season — delivery can take up to 14 business days. If your parcel has not arrived by then, email us and we will trace it or replace it.
Tracking
Your tracking number is emailed as soon as the carrier scans your parcel. Tracking can take up to 24 hours to show its first movement. If it has not updated after two business days, email us and we will chase it.
Subscription orders
Subscription orders are dispatched on the same schedule after each charge. You can see your next dispatch date in your account portal.
Delays, damage and missing parcels
Please check your order when it arrives. If a parcel is damaged, missing an item, or marked delivered but has not reached you, email support@americanpremium.com with your order number and we will make it right.
Carrier delays from weather or network backlogs are outside our control, but tell us anyway and we will help.
Wrong address
Check your delivery address at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch.
Once a parcel has shipped we cannot reroute it. If a parcel is returned to us as undeliverable — a wrong or incomplete address, repeated failed delivery attempts, or refusal at the door — we refund the product price minus the outbound carrier cost we paid and an $8 return-processing fee. This applies whether or not the order shipped free, because those costs are charged to us either way.
If you would rather we send the parcel again, tell us and we will. You pay the cost of the reshipment.
Questions
support@americanpremium.com — we reply within one business day (Mon–Fri, excluding US public holidays).