Refund policy

Last updated: 21 August 2026

Our 30-day return window

You have 30 days from delivery to request a return.

Returns are accepted on unopened bottles only, with the manufacturer's safety seal intact and in the original packaging.

Why we cannot accept opened bottles

Dietary supplements are ingestible products. Once a safety seal is broken, we have no way to verify how the product was stored, handled or whether anything was added to it. Federal Good Manufacturing Practice rules for dietary supplements (21 CFR Part 111) require us to control the identity, purity and composition of everything we distribute, and a returned open bottle cannot meet that standard. It cannot be restocked, resold or given to another customer, and it is destroyed on arrival.

This is why the safety seal matters, and why we ask you to check the product and the Supplement Facts panel before opening it.

How to start

Email support@americanpremium.com with your order number and a sentence about what happened. We reply within one business day (Mon–Fri, excluding US public holidays).

If we ask you to send something back, we email you a prepaid return label. We pay return shipping. Please do not post anything back before contacting us, as we cannot process unannounced returns.

What an accepted return refunds

An accepted return is refunded to the original payment method for the product price paid. Shipping charges paid on the original order are not refunded.

Damaged, defective or wrong items

Check your order when it arrives. If anything is damaged, defective or not what you ordered, email us with your order number and a photo. We replace it or refund it in full, including shipping, and you never pay to return it.

What we cannot accept

• Opened bottles, or bottles with a broken safety seal, for the health and safety reasons above. This does not apply to a product that arrived damaged, defective or incorrect — see the section above.
• Gift cards.
• Requests made more than 30 days after delivery. Contact us anyway — if something is genuinely wrong we will look at it.

Exchanges

The quickest route is to contact us for a refund on what you have, and order the formula you want separately. Tell us what you are after and we will help you choose.

How refunds are paid

We confirm by email once your refund is approved, and refund your original payment method. Banks usually post it within 5 to 10 business days. If it has not appeared after 10 business days, email us and we will chase it.

Subscriptions

A refund does not cancel a subscription. To stop future orders, cancel in your account portal or email us — see our Cancellation Policy.

Questions

support@americanpremium.com — a real person on our US support team replies within one business day (Mon–Fri, excluding US public holidays).