Terms of service

Last updated: 23 August 2026

Overview

This website is operated by American Premium Vitamins, a trading name of MASI SUNRISE, SLU ("we", "us", "our"). By visiting our site or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service, including the policies referenced in them.

Please read these Terms carefully before using the site. If you do not agree to them, you may not use the site or our services.

These Terms contain an arbitration provision in Section 20. It requires most disputes to be resolved individually by arbitration rather than in court, and it waives class actions. You may opt out within 30 days — Section 20.5 explains how.

We may update these Terms by posting changes on this page. Your continued use of the site after we post a change means you accept it. The version that applies to your order is the version recorded at checkout when you placed it.

Our store is hosted on Shopify Inc.

Section 1 — Who we are

American Premium Vitamins is a trading name of MASI SUNRISE, SLU
Avinguda de Pau Casals 14, 08021 Barcelona, Spain
VAT number: B16741456
Barcelona Mercantile Registry: Volume 47957, Folio 76, Section 8, Sheet B-567478, entry 1
support@americanpremium.com

MASI group. MASI SUNRISE, SLU is part of the MASI group of companies, headed by MASI AG. The group operates the MASI, American Premium Vitamins and Alanta brands and their websites, including masi.eu, americanpremium.com and alanta.eu. The group's parent company is MASI AG, Bahnhofstrasse 21, 6300 Zug, Switzerland (UID CHE-434.932.636, Commercial Register Zug CH-170.3.052.112-4). MASI SUNRISE, SLU, Avinguda de Pau Casals 14, 08021 Barcelona, Spain (VAT B16741456) is a company within the MASI AG group. Group membership does not change who you contract with: the company named above is your counterparty for orders placed on this website, and is responsible for them. If the selling company for this website changes, we will update this section and the change will apply only to orders placed after the update.

Section 2 — Using this site

By agreeing to these Terms you confirm you are at least 18 years old. You may not use our products for any unlawful purpose, or break any law in your jurisdiction while using the Service. You must not transmit malicious code or interfere with the security of the site.

You may not reproduce, duplicate, copy, sell or exploit any part of the Service without our written permission.

Our products are sold for personal, non-commercial use only. Resale, bulk redistribution, or purchase for commercial resale without our prior written consent is prohibited. We may cancel orders that appear to be placed for resale.

We may refuse service to anyone, for any lawful reason, at any time.

Section 3 — Products and information

We work to describe our products accurately, but we do not warrant that product descriptions, colours, or other content are error-free. Screens vary, so colours may not display exactly.

Prices are subject to change without notice. We may limit quantities, restrict sales by region, or discontinue a product at any time.

Occasionally information on the site may contain a typographical error, inaccuracy or omission relating to a description, price, promotion, shipping charge or availability. We may correct errors and cancel affected orders, including after you have submitted an order. If we cancel an order you have already paid for, we refund it in full.

Section 4 — Health information and dietary supplements

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Everything on this site is general information, not medical advice, and it is not a substitute for advice from a qualified healthcare professional. Speak to your doctor before starting any supplement, particularly if you are pregnant or breastfeeding, take prescription medication, have a medical condition, or are giving a supplement to a child.

Individual results vary. Nothing on this site promises a specific health outcome.

Section 5 — Orders, payment and billing

5.1 Order acceptance

Your order is an offer to buy. We accept it when we dispatch the goods, or when we confirm acceptance in writing. We may decline an order, and if we have already taken payment for a declined order, we refund it.

5.2 Payment authorization

Payment must be received or authorized before we accept and fulfil an order. By submitting an order you authorize us and our payment providers to charge your selected payment method for:

• the order total accepted at checkout;
• each subscription renewal under Section 6;
• any other amount you expressly authorize.

You confirm you are authorized to use the payment method you provide.

5.3 Shipping charges

Subscription orders on the 1-Month and 3-Month Supply Plans ship free. One-time purchases carry a flat $4.99 shipping charge. The charge applying to your order is shown at checkout before you pay. See our Shipping Policy.

5.4 Billing accuracy

You must give us current, complete and accurate billing, delivery, payment and contact details, and update them promptly — including card number, expiry, billing address and email. Tell us if a payment method is cancelled, lost, stolen or no longer valid. Failed or reversed payments may lead to order cancellation, subscription suspension, and collection of amounts properly due.

5.5 Records and disputes

We record the accepted offer, the Terms version, your payment authorization, and the order, fulfilment, delivery, cancellation, return and refund records. We may provide those records to payment providers, card networks, banks, courts, regulators and professional advisers for payment processing, fraud prevention, chargeback defence and legal compliance.

Before filing a payment dispute or chargeback, please contact support@americanpremium.com and give us a fair chance to put it right. A chargeback does not by itself cancel a subscription.

Section 6 — Purchase options and auto-renewal

Checkout states the plan, price, billing cadence, auto-renewal rule, cancellation method, discounts and benefits. We send a confirmation after enrolment. By submitting a subscription order you accept the auto-renewal offer shown at checkout.

Subscriptions renew automatically at the selected cadence until cancelled under Section 7. On each renewal we charge the payment method on file for the accepted recurring price then in effect, unless a change requires notice and acceptance under applicable law.

We do not send a reminder before each renewal charge. The renewal schedule is disclosed at checkout, restated in your order confirmation, and available at any time in your account subscription portal. We send a receipt after each charge. Cancel before a scheduled date under Section 7 to avoid that charge.

6.1 One-time purchase

Charged once. Does not renew.

6.2 1-Month Supply Plan

• Ships and bills every month.
• One supply is processed for dispatch after each successful payment.
• No minimum commitment and no cancellation fee.
• First charge at enrolment, then monthly on the same date, unless checkout states other accepted dates.
• The plan renews monthly until cancelled. You may cancel at any time with no further amount due.
• Pause, skip and reschedule, where offered, are available at any time.

6.3 3-Month Supply Plan

• The quantity shown at checkout is charged in one upfront payment.
• Renews every 3 months until cancelled.
• The upfront payment completes that supply cycle. Cancellation stops the next renewal only.
• No minimum commitment and no cancellation fee.
• A charged and dispatched supply is refundable under Section 8.

We may pause a plan for new enrolment. If you already have a paused plan, the terms you accepted at checkout still apply until you cancel or change plan.

Section 7 — Cancellation

7.1 Cancelling a subscription

Cancel at any time through your account subscription-management portal, or by email to support@americanpremium.com. Identify the subscription by email address, order number or subscription number. We may ask for proportionate identity verification.

Portal cancellation takes effect on submission. Email cancellation takes effect when we receive it. That moment is the Cancellation Time. We send you a confirmation.

Cancellation stops future renewals from the Cancellation Time. To avoid the next scheduled charge, cancel before that charge is processed.

An order cancellation, return, delivery refusal, payment dispute or chargeback does not by itself cancel a subscription.

7.2 Cancelling an order before dispatch

Cancel an unfulfilled order through your account order history or by email. We can cancel only if your request reaches us before warehouse processing makes it impracticable. We void or refund the charge for a cancelled unfulfilled order. After dispatch, Section 8 applies.

Section 8 — Returns and refunds

Our Refund Policy forms part of these Terms and sets out our 30-day return window, the condition a returned product must be in, how to start a return, and what we cover.

Section 9 — Your personal information

Your submission of personal information through the store is governed by our Privacy Policy and Cookie Policy.

Section 10 — Third-party links and tools

We may give you access to third-party tools we neither monitor nor control, provided "as is" without warranties. Third-party links may take you to sites not affiliated with us; we are not responsible for their content or practices. Review their policies before transacting with them.

Section 11 — Your submissions

If you send us ideas, suggestions, reviews or other materials, you agree we may use, edit, publish and distribute them without restriction, confidentiality or compensation. You are responsible for what you send, it must be lawful and accurate, and it must not infringe anyone's rights. Do not use a false email address or impersonate anyone.

Section 12 — Prohibited uses

You may not use the site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any law or regulation; to infringe intellectual property rights; to harass, abuse, defame or discriminate; to submit false or misleading information; to upload malicious code; to collect or track others' personal information; to spam, phish, crawl or scrape; for any obscene purpose; or to interfere with the security of the site. We may terminate your access for any of these.

Section 13 — Disclaimer and limitation of liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free. Except as expressly stated by us, the Service and all products are provided "as is" and "as available" without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, punitive, special or consequential damages, including lost profits, lost data, or the cost of obtaining substitute goods, arising from your use of the Service or any product.

To the fullest extent permitted by law, our total liability arising out of any order is limited to the amount you paid us for that order in the twelve (12) months before the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law.

Section 14 — Indemnification

You agree to indemnify and hold harmless American Premium Vitamins and MASI SUNRISE, SLU, and our officers, directors, agents and employees, from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party right.

Section 15 — Severability

If any provision of these Terms is found unlawful or unenforceable, it is severed to the minimum extent necessary and the remaining provisions stay in force.

Section 16 — Events outside our control

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disaster, war, terrorism, epidemic, government action, labour dispute, utility or network failure, carrier disruption, customs action, or supply shortage. Your obligation to pay amounts already due is not affected.

Section 17 — Termination

Obligations incurred before termination survive it. You may terminate these Terms at any time by ceasing to use the site. If you fail to comply with any provision, we may terminate this agreement without notice, and you remain liable for amounts due up to the termination date.

Termination does not affect lawfully accrued amounts, completed orders, or provisions that by their nature survive — including payment obligations, intellectual property, limitation of liability, indemnification, and governing law.

Section 18 — Entire agreement

These Terms and the policies posted on this site are the entire agreement between you and us, superseding any prior agreements. Our failure to enforce a provision is not a waiver of it. Ambiguities are not construed against the drafting party.

Section 19 — Governing law

These Terms and any separate agreements under which we provide services are governed by and construed in accordance with the laws of Spain, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

Subject to Section 20, the ordinary courts at the registered seat of MASI SUNRISE, SLU in Barcelona, Spain, have jurisdiction, subject to any mandatory place of jurisdiction available to you as a consumer under the law of your state of residence.

Nothing in these Terms removes or limits any right you have under the mandatory consumer protection laws of your country or state of residence that cannot be excluded by agreement.

Section 20 — Dispute resolution and arbitration

Please read this Section carefully. It affects how disputes between you and us are resolved, and it limits your right to bring a claim in court or as part of a class action. It contains an opt-out you can use within 30 days.

21.1 Talk to us first

Before starting any formal proceeding, contact us at support@americanpremium.com with your order number and a description of the problem. Most issues are resolved this way. We ask you to give us 30 days to put it right.

21.2 Agreement to arbitrate

If we cannot resolve a dispute informally, you and we agree that any dispute arising out of or relating to these Terms, your order, a subscription, or your relationship with us will be resolved by final and binding individual arbitration, rather than in court, except as stated in Section 20.4.

Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules. Hearings, if any, are held by telephone or video, or in person at a location reasonably convenient to you. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

21.3 Individual basis only

Arbitration is conducted on an individual basis. Class arbitrations, class actions, and representative proceedings are not permitted, and the arbitrator may not consolidate more than one person's claims.

21.4 What is not covered

Either of us may bring an individual claim in small claims court instead of arbitration. Nothing in this Section prevents you from reporting a concern to a federal, state or local agency, and an agency may seek relief on your behalf where the law allows.

21.5 How to opt out

You can decline this arbitration agreement without any effect on your order or subscription. Email support@americanpremium.com within 30 days of first accepting these Terms, with your first name, last name, address, and a statement that you decline arbitration. If you opt out, Section 19 governs where disputes are heard, and the rest of these Terms continue to apply.

21.6 Survival and severability

This Section survives termination of these Terms. If Section 20.3 is found unenforceable, this entire Section 20 is void, and Section 19 governs instead.

Section 21 — Changes to these Terms

You can review the current version of these Terms on this page at any time. We may update or replace any part of them by posting changes here. It is your responsibility to check periodically. The version recorded at checkout governs your order.

Where we publish a new version, the version you accepted continues to govern an existing subscription, unless you accept a later version.

Section 22 — Contact

Questions about these Terms: support@americanpremium.com

American Premium Vitamins, a trading name of MASI SUNRISE, SLU, Avinguda de Pau Casals 14, 08021 Barcelona, Spain.