We answer messages and emails in the order they arrive and reply as promptly as we can. Most questions are answered within one business day.

Yes. Every American Premium Vitamins formula is manufactured in the United States, in a facility operating under current Good Manufacturing Practice standards.

Yes. Every batch is sampled and sent to an independent US laboratory before release. Those tests confirm ingredient identity, verify the potency printed on the panel, and screen for heavy metals and microbiological contamination.

Our Laboratory Testing page explains exactly what we test for and how a batch is cleared for release. Certificates of analysis are added to that page as each lot completes testing.

Yes. If you are pregnant or nursing, taking prescription medication, or living with a diagnosed medical condition, speak with your physician before starting any new supplement. The same applies if you are giving a supplement to anyone under 18.

Order processing takes 1 to 2 business days after the day you place your order. Most parcels are prepared within 24 hours, but if our fulfillment center is exceptionally busy, processing can take up to 2 business days.

Our warehouse can pack and dispatch an order within 24 hours, so address changes are not always possible. If you spot an error, email us straight away with your name and order number and we will try to correct it before the parcel departs. There is no guarantee once it has left the warehouse, but we will do everything we can.

Our fulfillment center processes and dispatches orders Monday to Friday, excluding major US holidays. Your parcel should ship within 1 to 2 business days of your order, and you will receive an email with tracking shortly after.

Depending on the size of your order you may receive separate parcels, which can arrive 1 to 2 business days apart.

Not at this time. We currently ship within the United States only.

If any item in your order is out of stock, we will email you with the date we expect to ship it. If we do not expect to restock within two weeks, we will refund you for that item automatically.

Use the Track Your Order link in the main menu and enter the tracking number from your shipping confirmation email. If you need further help, we are always happy to assist.

Tracking numbers can take up to 24 hours to register their first scan with the carrier. If your order was placed more than two business days ago and tracking still shows nothing, let us know so we can confirm your items shipped correctly.

Check with your household and neighbours first, then with your local carrier depot, as parcels are occasionally scanned early. If it still has not appeared after 48 hours, contact us with your order number and we will open an investigation with the carrier.

We are sorry your shipment did not arrive in perfect condition. Contact us with your name, order number and a photo of the damage and we will resolve it.

Contact us immediately so we can put it right. We offer a 30-day money-back guarantee from the date your order is delivered, so please reach out within that window. Use the Contact Us page or email us at support@americanpremium.com.